One of the most important ways to gain confidence and build a great relationship with your client is through constant communication. As the legal representative of your client, you are the one to best demystify and debunk myths and stereotypes of the legal profession. From the outside, the legal process is often seen as a quick call and quick settlement, which is what TV lawyers want you to think, but there are many steps necessary to ensure due process. Whether sending emails or correspondence via snail mail, it is always important to send a copy to your client, because no communication regarding their case is insignificant. It allows them to see that a lot of unglamorous work goes into proper and thorough preparation and investigation of their case. We cannot tell you how many times our clients are happy to have us inundate their inboxes with messages, because it gives them peace of mind knowing they are not swept under the rug.